AI agents for banking
Wize sets up agents beside your operations, compliance and relationship teams and runs them every month. They read the files and draft the case; your staff decide, sign and send. Agents never move money or freeze an account.
A 30-minute call about your work, your tools and the agents worth starting with.
KYC File ReviewerWaiting for you
3 of 11 items need attention; customer request drafted
Alert Triage AnalystDrafting
14 inbound transfers in 3 hours; matches 3 closed mule cases
Complaint ResponderWaiting for you
Card dispute: duplicate charge found; Thai reply drafted
Credit Memo WriterDrafting
DSCR 1.42x; 1 policy exception flagged for the RM
Where the time goes today
Every fraud alert becomes case work
Each alert arrives as a case summary with the timeline and similar past cases. The investigator decides; the agent never freezes an account.
Handled by Alert Triage Analyst
KYC files bounce back and forth
Missing, expired and mismatched documents are found before an officer opens the file, with the customer request already drafted.
Handled by KYC File Reviewer
Complaints race a service deadline
The first reply is drafted with the facts from the records and the policy deadline on top. An officer edits and sends.
Handled by Complaint Responder
Agents for the desk work behind every decision
Each agent has one job. It reads your data, drafts the work and waits for a person to approve it.
- KYC File ReviewerChecks each onboarding or periodic-review file for missing, expired or mismatched documents before an officer looks at it.3 of 11 items need attention; customer request drafted
- Alert Triage AnalystTurns each fraud, mule-account or AML alert into a case summary and timeline for the investigator.14 inbound transfers in 3 hours; matches 3 closed mule cases
- Complaint ResponderDrafts the first reply and the handling note for each complaint, with the facts from the records and the policy deadline.Card dispute: duplicate charge found; Thai reply drafted
- Credit Memo WriterAssembles the first draft of an SME or corporate credit memo in your template, with ratios and policy exceptions.DSCR 1.42x; 1 policy exception flagged for the RM
- Regulation WatcherTracks new circulars and guidelines and drafts which internal policies they likely touch.New guideline likely affects 3 internal policies
- Client Brief WriterPrepares a one-page brief before a relationship manager meets a client.FX inflows up 26% QoQ; 1 open trade-finance case
Sample with fictional data
How Wize runs it
- 01
Discovery call
We learn your work, your tools and your rules, and agree which agents to start with.
- 02
Set up on your accounts
Wize checks access, connects the agents to your tools and scopes each one to a single job.
- 03
Run and improve every month
Agents draft, you approve. Wize watches the edge cases and tunes the agents to your feedback.
By default, agents only read and draft
Without explicit approval from a person, agents never send or reply to messages, post anywhere, spend or commit money, sign or accept anything, delete data, change other people's calendars, share files externally or change records in core systems.
Works with the tools your team already uses
Connectors depend on the platform each agent runs on. Wize checks access before setup.
- Core banking (read only)
- CRM
- KYC / onboarding
- Sanctions & PEP screening
- AML transaction monitoring
- Case management
- Loan origination
- Document management
- Microsoft 365
- Google Workspace
Already happening in this industry
Public cases, each linked to its source. None of them are Wize customers. Figures are as reported by the company or its vendor.
- KBTG / KasikornbankDeployed an HR Chat Agent for employees, answering questions on insurance, expenses, provident fund and leave
- KrungsriBuilt generative AI agents on Amazon Bedrock to convert code for its cloud data-platform migration
- SCBFX Market Watcher builds a who-to-call list for corporate sales from daily market variables
- DBSCSO Assistant transcribes calls, searches the knowledge base and pre-fills service requests for customer service officers
- OCBCRolled out OCBC GPT to about 30,000 staff for writing, research and ideation
Put AI agents to work in Banking
A 30-minute call about your work, your tools and the agents worth starting with.