Customer Support
Sorts messages from Gmail and LINE OA into the thread and drafts replies.
- 3 marked urgent
- Gmail and LINE in one thread
- Reply to the refund question is drafted
14 messages sorted, replies drafted
Example prompts
- Sort this morning's customer messages and flag the urgent ones.
- Draft a reply to the refund question in LINE for me to review.
- Which emails are still waiting for an answer after two days?
Examples only. Your agent is tailored to your work.
Trust level and approval
It does not send a reply until a person approves.
Needs approval: Replies to customers
Every agent starts as an Intern. Your admin can promote it to Specialist.
Intern
Every action waits in the approval queue.
Specialist
May pre-approve only these low-impact actions:
- Labelling emails
- Replying on LINE OA (pre-approved by your admin)
Sending email replies always needs a person's approval.
Emergency stop: available per agent and for the whole instance. It blocks new turns until an admin clears it.