ticket-deflector
Policy-checked customer replies
Reads a customer email or ticket, checks the order and refund status, the customer's history and your refund or return policy, then drafts a reply in your voice that stays within that policy. It works from pasted text alone and gives richer answers when Shopify, Stripe, PayPal, a CRM or a helpdesk is connected.
When to use it
For the daily support inbox: order tracking questions, refund requests and complaints that need a consistent answer within policy.
What it can access
- Uses the internet
Before you enable it: It can issue refunds through a connected payment account, so treat it as a money-moving skill and have a person approve every refund. It treats customer messages as untrusted, so a message asking for a refund is not acted on automatically.
Works with
How to install
This skill uses the open Agent Skills format (a folder with a SKILL.md file), so the same file works in several agents.
- Claude Code: put the folder in ~/.claude/skills/
- Other agents that read SKILL.md: follow that agent's skills docs.
Public skill hubs have carried malicious skills. Wize reads every skill before installing it and sets it up so a person approves anything it sends.