Gemini · Google
Resolve customer issues and dispute cases faster with agents
Airwallex, a global payments platform, has deployed Gemini Enterprise to resolve customer issues and automate dispute handling, according to Google Cloud.
What they did
Airwallex rolled Gemini Enterprise out across its infrastructure, using it on customer issue resolution and on the handling of disputes. It is also building agent workflows for treasury, payables and payments. Google listed it among Asia Pacific customers at its Gemini at Work 2026 event.
How it went
Google says Airwallex resolves customer issues 10 times faster and has cut dispute case time by 40%.
Worth knowing
This is a one-sentence mention in a Google product launch post, with no detail on the workflow, the role of human agents or how the figures were measured.
Try it with Gemini
Here are <number> recent customer dispute cases exported from <your helpdesk or payments dashboard>. For each one, summarize what the customer claims, list the evidence already on file, compare it with <your dispute policy>, and recommend the next action with a draft reply. Mark any case involving fraud, legal threats or large amounts for a senior person and do not send anything yourself.
We wrote this prompt from the case. Replace the parts in angle brackets with your own details.
What this label means: Vendor says
The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
Real cases of AI agents at work, from every major agent, each linked to where it was first reported. Rewritten in our own words, most with a prompt you can try. These are not Wize customers.