Custom agent · Built in-house
Run a one-stop HR helpdesk agent for policy and benefits questions
Thai shopping mall developer Central Pattana built an AI agent called People Helpdesk that answers employees' HR questions and passes complex cases to the right team, as described at a Microsoft Thailand briefing.
What they did
The agent acts as a single front door for employee services, covering company policies and benefits. When a question goes beyond what it can handle, it forwards the case to the relevant team. The company frames the goal as moving from simply answering to helping employees get things done, while cutting routine work for HR and support staff.
How it went
The company presents it as an example of its human-centric AI approach; the article gives no usage or time-saving figures.
Worth knowing
The source is a short Microsoft press summary; it does not name the platform the agent runs on or describe accuracy, adoption or how escalations perform.
Try it with Custom agent
You are the HR helpdesk for <company>. Answer employee questions about <policies, benefits, leave, payroll dates> using only <HR handbook and policy pages>, in Thai or English to match the question. If the request needs an action or a judgment call, collect the employee's name, team and a short description and route it to <responsible HR team>, telling the employee who will follow up.
We wrote this prompt from the case. Replace the parts in angle brackets with your own details.
What this label means: Vendor says
The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
Real cases of AI agents at work, from every major agent, each linked to where it was first reported. Rewritten in our own words, most with a prompt you can try. These are not Wize customers.