6 cases
6 cases
Answer website visitors' product questions with handoff to live chat
Microsoft built Ask Microsoft, a web agent on Microsoft.com, with Copilot Studio; it answers product, pricing and support questions, adapts to the page a visitor is on, and hands off to human chat agents when needed.
Sales
Source: microsoft.com · Feb 2026
Answer routine support tickets and route the rest
Truemed, a 50-person health payments company, had its head of support build Lindy agents that classify and answer routine tickets and route the rest, without engineering help.
Executive
Source: lindy.ai · Oct 2025
Cut customer complaint turnaround time with specialized agents
Tata Steel deployed more than 300 specialized AI agents on Gemini Enterprise in nine months, including agents that halved customer complaint turnaround times, according to Google Cloud.
Executive
Source: cloud.google.com · Oct 2026
Resolve customer issues and dispute cases faster with agents
Airwallex, a global payments platform, has deployed Gemini Enterprise to resolve customer issues and automate dispute handling, according to Google Cloud.
Finance
Source: cloud.google.com · Oct 2026
Sort a shared support inbox into a simple ticket workflow
The team behind Linkedmash connected OpenClaw to its support inboxes, and it designed status folders and mail rules that move each ticket along as replies go out.
Executive
Source: x.com · Jan 2026
Let AI answer routine customer calls before staff pick up
Thai logistics group SCGJWD says it uses AI to answer customer calls and questions in its call center, cutting the calls staff handle from over 1,000 a day to fewer than 20.
Executive
Source: techtalkthai.com · Oct 2026
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How to read the evidence labels
- Vendor says
- The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
- Tested by press
- A journalist or outlet ran it themselves and reported what happened, including what broke.
- User reports
- Someone using it at work posted about it. Any numbers are theirs, so we write "the poster says".
- Tested by Wize
- Our team ran it on test data and recorded the result.
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