7 cases
7 cases
Cut customer complaint turnaround time with specialized agents
Tata Steel deployed more than 300 specialized AI agents on Gemini Enterprise in nine months, including agents that halved customer complaint turnaround times, according to Google Cloud.
Executive
Source: cloud.google.com · Oct 2026
Resolve customer issues and dispute cases faster with agents
Airwallex, a global payments platform, has deployed Gemini Enterprise to resolve customer issues and automate dispute handling, according to Google Cloud.
Finance
Source: cloud.google.com · Oct 2026
Prepare performance reviews from your existing notes in minutes
Docusign managers use NotebookLM in Google Workspace with Gemini to query their existing notes on each team member and build a performance review report, part of a company-wide Gemini rollout.
HR
Source: workspace.google.com · Mar 2026
Prepare contract annexes for each new store opening
Grupo Bafar, a Mexican food producer and retail group, uses Gemini Enterprise to automate contract management, so legal and retail operations teams can prepare the operational annexes each new branch needs much faster.
Executive
Source: cloud.google.com · Oct 2026
Draft chargeback responses from dispute emails and transaction records
Dojo, a UK card payments provider, built a Chargeback Agent on Google's Gemini platform that reads dispute emails and transaction records and prepares responses and reports in the format card networks require.
Finance
Source: cloud.google.com · Aug 2026
Review proposals and classify services for the finance team
Bradesco, one of Brazil's largest banking groups, uses Gemini Enterprise for tax, accounting and contract analysis, helping its finance team speed up proposal reviews, service classification and budget work.
Finance
Source: cloud.google.com · Oct 2026
Write personalized marketing emails in your brand voice
Cruise line Virgin Voyages had its creative team build an email agent on Gemini Enterprise, trained on internal brand frameworks, to write personalized campaign emails. The company says it cut campaign copy time by an estimated 40%.
Marketing
Source: virginvoyages.com · Oct 2025
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How to read the evidence labels
- Vendor says
- The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
- Tested by press
- A journalist or outlet ran it themselves and reported what happened, including what broke.
- User reports
- Someone using it at work posted about it. Any numbers are theirs, so we write "the poster says".
- Tested by Wize
- Our team ran it on test data and recorded the result.
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