Gemini · Google
Cut customer complaint turnaround time with specialized agents
Tata Steel deployed more than 300 specialized AI agents on Gemini Enterprise in nine months, including agents that halved customer complaint turnaround times, according to Google Cloud.
What they did
The Indian steelmaker built and rolled out more than 300 narrow agents across the business within nine months. Alongside agents for manufacturing safety and supply chain forecasting, some were aimed at handling customer complaints. Google cited the work in its Gemini at Work 2026 launch post.
How it went
Google says customer complaint turnaround times were cut by 50%.
Worth knowing
The source is a single line in a vendor launch post; it does not explain what the complaint agents do, which steps stay with people, or the baseline for the 50% figure.
Try it with Gemini
Read the open customer complaints in <your complaints tracker>. For each one, classify the issue type from <your category list>, pull the related order, delivery and quality records from <your systems>, and draft a first response plus the internal action needed and its owner. Sort the list by age and severity, and flag any complaint older than <number> days. Do not reply to customers; send the draft pack to <your service lead>.
We wrote this prompt from the case. Replace the parts in angle brackets with your own details.
What this label means: Vendor says
The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
Real cases of AI agents at work, from every major agent, each linked to where it was first reported. Rewritten in our own words, most with a prompt you can try. These are not Wize customers.