10 cases
10 cases
Book a dinner reservation through OpenTable by chat
A PCMag reviewer asked Microsoft Copilot Actions to book dinner for two at a nearby Japanese restaurant on OpenTable; it completed the booking once he supplied his phone number and a text code.
Source: tech.yahoo.com · Aug 2025
Answer website visitors' product questions with handoff to live chat
Microsoft built Ask Microsoft, a web agent on Microsoft.com, with Copilot Studio; it answers product, pricing and support questions, adapts to the page a visitor is on, and hands off to human chat agents when needed.
Sales
Source: microsoft.com · Feb 2026
Answer employee HR questions on WhatsApp and route the rest to HR
Coca-Cola Andina built an HR assistant in Microsoft Copilot Studio that answers employees' questions on WhatsApp, personalized to their role and location, and hands harder cases to an HR manager as a ticket.
HR
Source: microsoft.com · Mar 2026
Run daily briefing agents on trends, social activity and the economy
The chief transformation and technology officer of Singapore's National Trades Union Congress runs Microsoft 365 Copilot agents that brief him daily and help him prepare for meetings, as the union rolled Copilot out to about 1,300 staff.
Executive
Source: news.microsoft.com · Jul 2026
Prepare for meetings and pressure-test strategy as a CEO
The CEO of Singtel Singapore, who leads about 5,000 people, uses Microsoft 365 Copilot and its Researcher agent to get up to speed before meetings and to work through strategy questions such as refreshing the company's vision.
Executive · Executive Assistant
Source: news.microsoft.com · Dec 2025
Give employees one agent for HR questions and requests
Microsoft's HR team rolled out an Employee Self-Service agent inside Microsoft 365 Copilot that answers questions on leave, pay, performance and learning from vetted sources and pre-fills forms, starting country by country.
HR
Source: microsoft.com · Nov 2025
Compare alternatives and write a risk report before switching vendors
The CIO of global technology services company LTM uses Microsoft 365 Copilot and its Researcher agent for strategic research, including assessing whether to replace an expensive software product.
Executive
Source: news.microsoft.com · Apr 2026
Extract key clauses from every contract and make them searchable
Unifi, a large North American aviation ground handler, built a contract pipeline in which uploaded labor agreements are read, summarized and stored as structured data, and lawyers query them through a Copilot Studio agent.
HR · Executive
Source: microsoft.com · Mar 2026
Answer auditors' process questions and draft risk control matrices
Grupo Bimbo's internal audit team built two Copilot Studio agents: one that answers auditors' questions from the team's SharePoint methodology, and one that drafts risk and control matrices from global procedures during audit planning.
Finance · Executive
Source: microsoft.com · Jun 2026
Fix invoice capture errors before they reach finance
Asurion's IT team put a Copilot Studio agent inside its invoice capture flow to repair common data errors, such as messy purchase order numbers, before invoices post to Dynamics 365 Finance.
Finance
Source: microsoft.com · Oct 2026
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How to read the evidence labels
- Vendor says
- The maker describes it on its own site or launch post. It shows what the product is meant to do, with no independent result.
- Tested by press
- A journalist or outlet ran it themselves and reported what happened, including what broke.
- User reports
- Someone using it at work posted about it. Any numbers are theirs, so we write "the poster says".
- Tested by Wize
- Our team ran it on test data and recorded the result.
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